If you give me some time I can get you some screenshot tutorials for you to find your PIN.
You have to log into MyVerizon and find backup assistant link under services. It should take you to your contacts and in the upper right there it should show you a PIN.
Ok here we go.
First log into MyVerizon
Hover your mouse over My Verizon pictured above, and a Drop down should appear.
At the drop down menu look for My Device pictured above and click on Back Up My Contacts
Now you should be able to see your contacts in Back Up Assistant Plus. What you are looking for is pictured above and should be on your upper right side and you should see a View Pin button.
Thank you for your help.
I did as you suggested. I am assuming you left out clicking on the Sync button to sync the contacts to my new phone. I did this an hour ago and it is still syncing. I have only 39 contacts.
How long should it take?