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My Samsung Brightside screen goes white when I slide the keypad. Sometimes the fro t screen is double. I removed the memory card but it did not fix the problem
JANALD60
Newbie
‎09-15-2016 02:17 PM

My Samsung Brightside screen goes white when I slide the keypad out. Sometimes the home screen is double or rolls or multi colored etc. I removed the memory card but it did not help. What is wrong?

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Re: My Samsung Brightside screen goes white when I slide the keypad. Sometimes the fro t screen is double. I removed the memory card but it did not fix the problem
vzw_customer_support
Customer Service Rep
‎09-17-2016 02:29 PM

JANALD60, it's never fun when our devices don't function properly. We will work together and get to the bottom of the SamsungBrightside screen issue. When did you notice the problem began? What happens if you power down the phone and take out the battery? Please use tis link for the steps to take out the battery if this hasn't been tried: http://vz.to/2cXF1cO

SheritaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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