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If someone can walk me thru the steps I would greatly apprieciate it.
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Have you tried using the last four numbers of your phone number?
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If the phone will let you...see if you can dial *228 and press call/send. Press option 1 when you hear the recording. Once it's done programming the phone should restart. This will reset the lock code to the last four of your cell#. The trick is if the phone will let you dial while locked...some phones do and some don't.
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Hi there chensley8901!
Good news here is that I've got the key to help get us back into your locked phone. As helpfully described below from a fellow community member, have you tried using the last four of your phone number? If you had never setup a password, that's ultimately what's going to help get us back in. Once unlocked, and if you wish to prevent this from occurring again, adjust your lock settings by following these directions http://vz.to/AzC7Ku . I hope this helps out!
EvanO_VZW
VZW Support
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