LG Env3 Problems - Shutting Down, Charging Screen, External Texting

[royclose]

I took the phone into a Verizon Store and they loaded VX920V03 on my phone and the shutting down problem went away. It hasn't happened once since the software was reloaded.

[willanaya]

the shutting off thing has never happened to me. so if it keeps happening i would go and exchange it unitl your 30 days is over.  somewhere in the store where you purchased your phone, there must be a good phone.

i too experience the keying problem with the external keyboard but i usually restrict my external keying to a simple "Si" or "No". anything longer and the keyboard is whipped out.

[mcroozer]

I am having the same powering off problems.  Verizon upgraded the software on my first phone with no luck and then they gave me a new phone which has now started powering off.  However, now I think I can duplicate the powering off myself.  It appears to be an issue with the connection between the battery and the phone.

If I hold the phone with my fingertips with the phone facing away and I press both sides of the battery with my thumbs, I can get the phone to shut down.  (at least I could consistently last night and now it's not responding so it must know that I'm on here complaning).  Anyway it appears that certain pressure to the battery may cause it to shut off.  I'm not sure what can be done about it but I may stop by Verizon to get their input (assuming it keeps happening).  Just my observations.

[KM]

I have had the same problem... have had it for a month, love the phone but it shuts down randomly - and most annoyingly  -while in the middle of a text message session.  Just goes down... no rhyme or reason!  I took it to Verizon store this last night - they said it was a software issue and loaded Ver 05 which would solve the problem... but it just did the same thing again tonight - randomly shut down 3 times while I tried to create a 3 line text message!!  This is very frustrating. I will be going back to the store.  Why are they still selling these phones if they know there is a problem?  Some postings said that Ver. 03 would solve it  - we aer up to 05 with the same result!

[onipar]

---

KM wrote:

I have had the same problem... have had it for a month, love the phone but it shuts down randomly - and most annoyingly  -while in the middle of a text message session.  Just goes down... no rhyme or reason!  I took it to Verizon store this last night - they said it was a software issue and loaded Ver 05 which would solve the problem... but it just did the same thing again tonight - randomly shut down 3 times while I tried to create a 3 line text message!!  This is very frustrating. I will be going back to the store.  Why are they still selling these phones if they know there is a problem?  Some postings said that Ver. 03 would solve it  - we aer up to 05 with the same result!

---

I'm not sure why they would only give you version 5, but we are actually up to version 6 now.

[acraftylady]

---

KM wrote:

I have had the same problem... have had it for a month, love the phone but it shuts down randomly - and most annoyingly  -while in the middle of a text message session.  Just goes down... no rhyme or reason!  I took it to Verizon store this last night - they said it was a software issue and loaded Ver 05 which would solve the problem... but it just did the same thing again tonight - randomly shut down 3 times while I tried to create a 3 line text message!!  This is very frustrating. I will be going back to the store.  Why are they still selling these phones if they know there is a problem?  Some postings said that Ver. 03 would solve it  - we aer up to 05 with the same result!

---

Are you sure they gave you version 5?  I ordered mine online after Christmas and activated it at home and it automatically updated to version 6.  Try going to phone info, software update, status.  If it says 5 then try option 2 check for new and see if it gives you version 6.  I have no issues what so ever with my phone.  Mary

[Chesterface]

I've seen this issue before, get the software update either way, just for good measure. But there IS a "sweet post" that you can press down on the battery that will cause it to shut off. It will most likely happen when you're trying to text, since technically you will be putting pressure on the battery while you hold it to text.

[MambaFace]

The newer software should fix the problem, but as Chesterface said, there is also sometimes a "sweet spot" that you can push on the battery to make the phone shut off.  I'm not sure why it happens, but I've seen it on a friend's phone, and heard about it a couple of times from different people.  Just don't go pushing hard on the phone looking for a sweet spot, or you might just cause one.

[onipar]

---

MambaFace wrote:

The newer software should fix the problem, but as Chesterface said, there is also sometimes a "sweet spot" that you can push on the battery to make the phone shut off.  I'm not sure why it happens, but I've seen it on a friend's phone, and heard about it a couple of times from different people.  Just don't go pushing hard on the phone looking for a sweet spot, or you might just cause one.

---

HA   Yeah, i was actually saying in a different thread that it seems like most of the things you do with the env3 (texting, typing in a phone number, navigating the menu, etc) puts a certain amount of pressure onto the back of the phone where the battery is. 

So it does make sense that if it was constructed poorly, after a while this pressure will cause the shutdown problem through either a loosening of the battery or something like that.

[Chesterface]

Clean the connectors from the battery and the phone, and it should solve the issue. Like I said, get the SW update for good measure, as it DOES fix the random shutting off issues. As for the battery, its a hardware issues, but like I said, clean the connectors and it'll solve the issue... Just be careful while doing it.