LG ENV3 shutdown problem fix?

[genericposter]

For those of you having this issue, do you have an SD card in your phone?

Yes, a 2gb SD card.

For those who DO NOT have this issue, do you *not* have an SD card in your phone?

N/A

I'm thinking the shutdown problem may only happen when you have an SD card installed in the phone.  Please let me know what you think.

It happens whether the SD card is in or not.

Also, if you *do* have an SD card installed, and you *do* have the shutdown issue, try taking the card out for a while and seeing if that resolves the problem.  Again, please let me know what you find.

That does not resolve the problem.

Oh, and do you have the latest firmware update?

Yes, I have v06.

[HKFAN]

I don't have the 2g sd card in mine and I don't have issues, however I believe that Mary does and she doesn't have any issues with her phone. I got my phne on 3/26 so I'm basically on the second week with the phone. My charge lasts 5 days which is fine. The only problem that I'm having is the camera and that's just me trying to figure out what the best settings would be to use. I absolutely love this phone !! And I do have the version 6

[acraftylady]

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HKFAN wrote:

I don't have the 2g sd card in mine and I don't have issues, however I believe that Mary does and she doesn't have any issues with her phone. I got my phne on 3/26 so I'm basically on the second week with the phone. My charge lasts 5 days which is fine. The only problem that I'm having is the camera and that's just me trying to figure out what the best settings would be to use. I absolutely love this phone !! And I do have the version 6

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Yes I have a 2 gig sandisc card and have music, ring tones and photos on it and have no issues.  I got my phone just after Christmas and ordered it from verizon online.  I love the camera on this phone compared to the one I had on the ENV2 because the 2 had no flash which was **bleep**.  This flash is so good sometimes I actually have to turn it off as it's too bright.  Mary

[HKFAN]

Mary do you mind if I ask what you have your camera settings on ? My pics seem to come out a bit dark. Thanks !!

[acraftylady]

I have it on the highest resolution and sometimes I take one with flash and one without to see what is better depending on the lighting.  It does tend to be better outside during the day but does pretty decent for inside considering it's a camera phone.  Mary

[whizperz]

Haha, yeah right!! I don't even have an SD card in my phone and neither does my husband. His shuts off ALL the time. Mine only shuts off about once a day, but it's still irritating because it doesn't make any noise when it does it, so you have no idea your phone is off. It makes me very mad, especially when my young children are with a babysitter or something. What if something happened to one of them and my babysitter couldn't even get a hold of me because of this unreliable piece of junk. And I also use my phone for an alarm clock, and have been late twice so far because it shut off in the middle of night. Don't get this phone. Even though it otherwise has been a great phone for me, it's not worth the headache.

[staples04330]

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stryker221982 wrote:

Ive had mine shut off on me simply by shutting the flip closed. also its random shut off without even touching it with a full battery sitting in the cup holder of my work truck. where can you update the firmware from?

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Mine shutdown on my while it was sitting on my coffee table.  I bought my phone the first week of january 2010. My fiances phone shutdown all the time but he carries his in his pocket all the time. I havent tried cleaning the connectors yet but I already had to have my battery replaced because it swelled to the point where it almost popped out of the back of my phone......we'll see what happens next.

[onipar]

Wow, this thread is still going strong! 

I notice some users seem to only be reading my first post in this thread, and ignoring all the other posts.  It's important to note that since my initial post/question, we've found a number of reasons for the shutdown issue:

"If you're having trouble with your phone, I'd work my way through the fixes presented here in a logical succession from easiest to hardest:  Update firmware, check SD card functionality (remove to see if shutdown error persists), check battery connections (clean), try the "paper fix", and finally, when all else fails, return the phone for a replacement."

I also wanted to jump in and note that it's been over 2 months (I think almost 3 now) since getting the phone and I still have no issues. 

I do believe that if you have ruled out all other software possibilities (firmware, etc), it is most likely the loose battery.  I use a case on my phone to keep from inadvertently pushing/shifting the battery, which may protect against the shutdown problem.

Keep the good info coming.

[onipar]

"If you're having trouble with your phone, I'd work my way through the fixes presented here in a logical succession from easiest to hardest:  Update firmware, check SD card functionality (remove to see if shutdown error persists), check battery connections (clean), try the "paper fix", and finally, when all else fails, return the phone for a replacement."

I also wanted to jump in and note that it's been over 2 months (I think almost 3 now) since getting the phone and I still have no issues. 

I do believe that if you have ruled out all other software possibilities (firmware, etc), it is most likely the loose battery.  I use a case on my phone to keep from inadvertently pushing/shifting the battery, which may protect against the shutdown problem.

Keep the good info coming.

[txtfanatic]

I have tried everything and have had this problem for about a month now and just keep going back to Verizon and all they do is replace the phone and battery. Last time I was in however they did tell me that it is a problem with the software on the phone and an update will be available in 2 weeks (this was 2 1/2 weeks ago). They said it is nothing to do with a memory card or the battery but solely the software and memory on the phone.

[onipar]

That's interesting.  I'm wondering if they are required to say that since a harware problem isn't as easily fixed as a software problem...

Let us know when that new firmware comes out if you hear about it.

Thanks.