It's obvious that Verizon could care less about everyone's decision to buy a crappy phone that they know has about a year to 2 year lifespan. How else would they get you to buy into the smartphone craze?
What they fail to understand is that not everyone needs a smartphone. In other words not everyone needs Verizon. I have this same phone with all the same issues. The answer as to what's wrong however is clear to me unlike everyone else. It's time to leave Verizon. This will be my last phone with them & I can't wait.
See you soon Virgin. <Comment removed for profanity per the .>