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I bought an LG phone and a $35 dollar plan card. Less than a week later it said I was out of time for texts. Apparently it only gave me minutes, not the plan I wanted. Is there any way I can get the plan without paying again?
gpmama
Newbie
‎09-13-2014 11:00 AM

I bought an LG phone and a $35 dollar plan card. Less than a week later it said I was out of time for texts. Apparently it only gave me minutes, not the plan I wanted. Is there any way I can get the plan without paying again?

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Re: I bought an LG phone and a $35 dollar plan card. Less than a week later it said I was out of time for texts. Apparently it only gave me minutes, not the plan I wanted. Is there any way I can get the plan without paying again?
vzw_customer_support
Customer Service Rep
‎09-15-2014 11:08 AM

gpmama we apologize for the trouble and the inconvenience that this has caused! We'll find the best option to get you back in the loop! Our Prepaid Team will check over all the details by calling 888-294-6804. 

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: I bought an LG phone and a $35 dollar plan card. Less than a week later it said I was out of time for texts. Apparently it only gave me minutes, not the plan I wanted. Is there any way I can get the plan without paying again?
jroeder
Specialist - Level 2
‎09-15-2014 12:57 PM

So you bought a plan and used it all and want another one for free? I understand you thought it had more texts or whatnot but they won't do that since you already used the other plan.

That's like going to McDonalds and ordering a double cheeseburger, them giving you a double cheeseburger, you eating it and then realizing you wanted a double quarter pounder and expecting them to give it to you free.

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