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Can I get a refund for a duplicate payment?

desertboy
Member

I made duplicate payments for august 2016.  I signed up for autopay in july.  I received a payment reminder text and made that payment.  Two days later, autopay took the same payment amount for august.  In the future, I'll let autopay process payments.  Can I have a refund for the duplicate payment for august 2016?

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Re: duplicate payment for august

SuzyQ
Sr. Leader

Most likely, by the time the refund processes, it'll be time for your next payment.  If you can swing it, let the credit ride and let it cover the payment next month....

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Re: duplicate payment for august

SuzyQ
Sr. Leader

Most likely, by the time the refund processes, it'll be time for your next payment.  If you can swing it, let the credit ride and let it cover the payment next month....

View solution in original post

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Re: duplicate payment for august

Community Manager
Community Manager

We know its important to make sure the right payment is made on your billing account each month. We can submit a request to refund the additional payment. It will have to be processed before your next bill is due for payment.


KinquanaH_VZW
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Re: Can I get a refund for a duplicate payment?

Shyleena88
Member

Yes this is an issue you guys need to fix... people have other Bill's to pay. Your stupid computer should be smart enough to see the payment has already been made!!! I want a fudging refund! I want to even switch to a different carrier. 


@desertboy wrote:

I made duplicate payments for august 2016.  I signed up for autopay in july.  I received a payment reminder text and made that payment.  Two days later, autopay took the same payment amount for august.  In the future, I'll let autopay process payments.  Can I have a refund for the duplicate payment for august 2016?


 

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Re: Can I get a refund for a duplicate payment?

deloused
Sr. Member

So request a refund if you paid more than the current balance on the account and want the funds back. Blaming others or switching carriers won’t correct your mistake since there’s no provider that will turn a customer down for wanting to make a payment. 

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Re: Can I get a refund for a duplicate payment?

monkey7
Member

WHAT????????????????

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