sudden loss of service for no reason
MANHAN48
Newbie

Service has been slow or I don't have any at all for the past week . It will not use data therefore i cannot use apps and i have to send text as Regular text messages instead of iMessage. turning phone off and back on doesn't work. nothing works. im not paying 107 a month for something that doesn't work. when this happens it shows i have 3-4 bars LTE but it acts like and keeps saying no internet connection. what do i do???

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Re: sudden loss of service for no reason
Ann154
Community Leader
Community Leader

Which plan do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: sudden loss of service for no reason
MANHAN48
Newbie

Unlimited Data

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Re: sudden loss of service for no reason
Ann154
Community Leader
Community Leader

That is not a helpful answer. There are more than one unlimited plans available or retired used by current customers. Be specific about the name of your plan.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: sudden loss of service for no reason
MANHAN48
Newbie

New Verizon Plan Unlimited for 65.00... thats what it says on my bill

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Re: sudden loss of service for no reason
vzw_customer_support
Customer Service Rep

Not being able to use your service suddenly would have me worried too MANHAN48. We are always happy to help get things figured out. Since it's been a few days, have things improved? What zip code are you in? Please provide us with some additional details if you are still having issues.

 

Erin_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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