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iPhone 7 sold by Verizon Costa Mesa as NEW but instead it was tampered with

Member

We bought what we thought was a NEW iPhone 7 at the Verizon store in Costa Mesa, California on May 6, 2017.  The phone recently started blacking out & when we took it into Apple, their technicians advised that the logic board was not Apple manufactured so they refused to fix it.   Verizon says they didn't do it and Apple refuses to fix the phone.  I pay nearly $700/month for 6 Verizon phones & I cannot begin to describe how frustrated I am by all of this.  So we are stuck -- with a phone that was SOLD AS NEW TO US by Verizon but instead it contained a refurbished logic board.  Has this ever happened to anyone and what did you do to solve the problem?

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Re: iPhone 7 sold by Verizon Costa Mesa as NEW but instead it was tampered with

Community Manager
Community Manager

I regret the inconvenience caused by this situation as we always want to see you have the best device experience. Was the device in shrink wrap upon purchase? Has it been previously replaced under warranty or repaired through a third party? 

 

Yale_VZW
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