CHARUS8, making sure you can make changes to your contacts through the cloud is key to getting the most out of your device. We are here to help out. With reference to your cloud and iPhone, are you referring to restoring/resetting contacts through iCloud, or Verizon Cloud?
Just in case, check out these two helpful links for assistance with regard to contacts and both cloud services:
NicandroN_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!