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i have family locator but the location is wrong how can i fix it
BROOKIES4004
Newbie
‎11-16-2017 03:19 PM

i have family locator but the location for my son is completely wrong how can i fix it

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Re: i have family locator but the location is wrong how can i fix it
Ann154
Community Leader
Community Leader
‎11-16-2017 04:56 PM

Is possible they have turned off the GPS location on the device?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: i have family locator but the location is wrong how can i fix it
vzw_customer_support
Customer Service Rep
‎11-18-2017 03:26 PM

Brookies4004 Ann154 asked an important question. Are you the administrator? If not, members can hide their location. If you are, they should not be able to hide. Have you ever been able to see their location?

DeloresK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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