Highlighted

can't send text message to my wife

Novice

Suddenly my wife is unable to receive my text messages. We both have an iPhone 5s. Neither of us made any changes to our phones. She can text me but I'm unable to text her. I have no problem texting other people. We share the same apple ID and always have.

Richie

Labels (1)
0 Likes

Re: can't send text message to my wife

Customer Support

Thank you for contacting us via this community forum. We want you to always remain connected. Let's figure out what is going on. Do both devices have Send as SMS turned on? Please try both of your devices with this feature turned on and turned off. This way we can test to see if this could be causing the issue. Find out where you can find this by heading to this link, https://www.verizonwireless.com/support/knowledge-base-206988/. Let us know if this works for you.

 

JavierMD_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Highlighted

Re: can't send text message to my wife

Novice

I found the problem just by luck. This is really strange, maybe it will make sense to you or someone else.

Om my wife's phone I went to settings, messages and then scrolled down to Blocked. In Blocked I scrolled all the way to the bottom, past many phone numbers she had blocked. When I got to the very end, the last item was not a phone number but  "my name" followed by "5s". I deleted it and all is well now.

Richie72846

0 Likes