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Will a locked-out phone still back-up on the cloud?

Member

My phone hasn't been backed up in many weeks due to the fact that I ran out of storage. If I up the storage limit, will my phone automatically back up even if I can't get on my damaged phone?

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Re: Will a locked-out phone still back-up on the cloud?

Community Manager
Community Manager

I’m sorry to learn that your phone has not been backed up in many weeks due to low storage, TERMAC80. Your phone will backup to the Verizon Cloud based on the backup setting you have configured on it. You indicate that you cannot access your damaged phone, if your phone is damage and not connecting to the network it will not backup any information even if you increase your storage option. Does this information answer your question fully?

 

AntonioC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Highlighted

Re: Will a locked-out phone still back-up on the cloud?

Community Manager
Community Manager

I’m sorry to learn that your phone has not been backed up in many weeks due to low storage, TERMAC80. Your phone will backup to the Verizon Cloud based on the backup setting you have configured on it. You indicate that you cannot access your damaged phone, if your phone is damage and not connecting to the network it will not backup any information even if you increase your storage option. Does this information answer your question fully?

 

AntonioC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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