Why is my voice mail full even after messages have been deleted?

Erickamny
Member

a recording says my voicemail is full even when I've deleted messages on my iphone 5. Please help.

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Re: voicemail full even after messages have been deleted.

pherson
Leader

I'm willing to bet you need to actually dial into your voicemail and see if any are there; and also even if you delete them from the initial screen on you device it's only temporary. You have to then go into trash and permanently delete them. Hope that helps.

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Re: voicemail full even after messages have been deleted.

Community Manager
Community Manager

Erickamny , we always want you to use every features of your device. Let’s work together to see what is going on. How long has this been happening? Do you show a notification on your device for voicemails? 


TakendraW_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: voicemail full even after messages have been deleted.

pherson
Leader

I'm willing to bet you need to actually dial into your voicemail and see if any are there; and also even if you delete them from the initial screen on you device it's only temporary. You have to then go into trash and permanently delete them. Hope that helps.

View solution in original post

Re: voicemail full even after messages have been deleted.

Joni3
Member

I have deleted my voice message and deleted the trash but my voice message is still full.

Re: voicemail full even after messages have been deleted.

TRJ1
Member

I was experiencing the same problem...the VM said it was full even after I deleted them and deleted the deleted box. However, I realized that I have two IPhones on my account, the other number/Iphone I don't use as much and I keep off. It was full of VM's (spam/telemarketers). I deleted all of those, including the deleted box and that cleared the problem up for me.

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