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Why can't I access my iTunes account with my new information?

I changed my email address on ICloud, and now my Iphone 6s will not recognize my account. I can't do a back up on iTunes because I have to turn off Find My Phone, which can only be done if I enter my password and the OLD account. What do I do? I do not want to continue using the old account (it was hacked).

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Re: iPhone and acccount name

Community Manager
Community Manager

I understand your concern with wanting to get the informtaion updated on the iPhone. On the phone have you deleted the old email address that was assoicated with iCloud and try to enter in the new? If you enter in the old plassword does it allow you to turn off Find My iPhone. Here is a link to Apple's site that you may find helpful http://apple.co/1Q1NBao.


TionnaB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: iPhone and acccount name

Community Manager
Community Manager

I understand your concern with wanting to get the informtaion updated on the iPhone. On the phone have you deleted the old email address that was assoicated with iCloud and try to enter in the new? If you enter in the old plassword does it allow you to turn off Find My iPhone. Here is a link to Apple's site that you may find helpful http://apple.co/1Q1NBao.


TionnaB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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