Voicemails will not delete

MELCAN72
Member

I have had this issue with my iPhone 6s and then I got an iPhone 8 plus, still the same thing. I've tried going through *86 and deleting them, then going into the green phone screen to physically delete them. Sometimes they come right back and other times they stay gone until I get a new voicemail. I've tried turning on airplane mode and turning off wifi, deleting, then turning off airplane mode and turning on wifi. That doesn't work either. I'm really annoyed with this issue.

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Re: Voicemails will not delete

Salisbury
Sr. Member

Hi Melcan72, is the iPhone completely updated with the latest Apple iOS which is 12.1.2 and the latest Verizon Carrier version which is 35.0.2

The Verizon Carrier version would be of importance where it refers directly to Verizon that handles the voicemail.

If you go to Settings > General > About , in the menu there should be Version for iOS 12.1.2 just below that will be Carrier and Verizon 35.0.2

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Re: Voicemails will not delete

elsablack005
Member

Try this,

Tap the Voicemail button in the bottom right corner. Find the voicemailyou want to delete. Tap it once to reveal the options or swipe right to left to reveal to Delete button. Tap Delete and your voicemail is deleted.

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Re: Voicemails will not delete

MELCAN72
Member

Yes it is updated with both the iOS and Verizon

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Re: Voicemails will not delete

MELCAN72
Member

They come right back.

Re: Voicemails will not delete

Salisbury
Sr. Member

Melcan72, my first thought was possibly Verizon carrier version unfortunately that was of no help. Where you've tried airplane mode, *86, and physically deleting from the iPhone. I seem to think this has something to do with back up and Apple or iCloud especially where you've changed iPhones. It seems like some back up is in a loop on restoring voicemails? What is showing up in your iCloud account? Is there more than one iPhone? Can you try turning off iCloud back up in the settings? I've read before where visual voicemail can be saved with iCloud, have you ever used that?

regards Salisbury

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Re: Voicemails will not delete

Community Manager
Community Manager

MELCAN72, keeping your voicemails organized is imperative to ensure that you do not miss any important information. We are here to work toward a resolution on the problems with voicemails not deleting. Salisbury provided some great tips. How are other services on the phone working? Have you noticed any patterns on the voicemails that come right back? Do all other voicemail features function properly?

DavidC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Voicemails will not delete

elsablack005
Member

Hope that helped. Let me know if that helped.

Regards, [removed]

Content modified as required by Verizon Wireless Terms of Service

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Re: Voicemails will not delete

MELCAN72
Member

I’ve gone in and physically deleted voicemails by calling my number. I’ve tried airplane mode, regular mode. Sometimes they delete sometimes they don’t. When they do delete and I get a new voicemail about the last 10 reappear as new voicemail, like they were never listened to.

Re: Voicemails will not delete

stephaniemm03
Member

Nothing seems to work.  Thankfully I have enough deleted to get new voicemails, but this is ridiculous.