About a week ago I spoke with a Verizon rep and requested an early upgrade, which I was granted. I was told I would get a trade in of $650 for my 6s 128GB space gray. I received my IPhone 7 today, activated it, made sure it appeared on my account (as instructed) then went through the trade-in online process and it still says I will get only $296, not the agreed-upon $650.
I called a couple of times since and was told that the rep and manager that agreed to the $650 trade-in were mistaken, and I cannot get it. Don't they have to honor the agreement they made with me? How can they simply say they were wrong and back out of our deal?
I am not being treated fairly, and need to get this straightened out so that I can get the promised trade in value of $650.