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Unable to connect to certain websites with mifi 8800

garth333
Member

I have a Verizon MiFi 8800 hotspot which I use with my iMac, iPad and TV. Last night it stopped connecting to most websites except for Google, Facebook, Yahoo, YouTube and the speed test sites (speeds are good). I am pretty sure it is the jet pack because I can still connect to everything on my iPhone Verizon connection. Did some inadvertent download change my jet pack settings? Thanks in advance!

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Re: Unable to connect to certain websites with mifi 8800

vzw_customer_support
Customer Support

As a valued customer, your service and device concerns are our concerns too. We're sorry to hear that you're experiencing problems connecting to most websites with your Verizon MiFi 8800 device, except Google, Facebook, Yahoo, and YouTube. Although we're glad to hear that your data speeds are fine, we'll do everything we can to get this matter resolved, so let's get started. Have there been any recent changes with your Verizon MiFi 8800 hotspot? (e.g., software update, device being moved to a different location, etc.) Have you tried rebooting the Jetpack? - RobertC_VZW

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