As a valued customer, your service and device concerns are our concerns too. We're sorry to hear that you're experiencing problems connecting to most websites with your Verizon MiFi 8800 device, except Google, Facebook, Yahoo, and YouTube. Although we're glad to hear that your data speeds are fine, we'll do everything we can to get this matter resolved, so let's get started. Have there been any recent changes with your Verizon MiFi 8800 hotspot? (e.g., software update, device being moved to a different location, etc.) Have you tried rebooting the Jetpack? - RobertC_VZW