Trade In Promotion

[Fugazi]

On the current promotion I can trade my iPhone 6 Plus for $650 which is applied over a 24 month period on my bill. What I want to know will I still be eligible to upgrade my phone next year without penalty? I know I would lose the trade in credit which if fine, but I don't want to be locked in for 2 years just because I traded my phone during the promotion. 

[Weth · Accepted solution]

Yes, you would just pay off remaining balance prior to the next phones release, give up the remaining credits from your trade, and you can then start a new payment plan. 

[Fugazi]

How about when you sign up for the Verizon Edge plan? Do I still have to pay off the full balance or just the 50% of the phone to upgrade next year?

[Weth]

Only if you have a phone that was specifically stated to be a 1 year upgrade eligible phone, otherwise you must pay off the phone balance. IF you do have a phone that was bought with 1 year upgrade eligible, then you would hand the phone back to Verizon to start a new 24 month payment plan on the next phone.

[ShawnMo]

I had a similar problem.  I ordered my new phone because I had a trade in that confirmed as $800 so we ordered the new phone on 6/23 we received the new phone around 8/7 that was scheduled to arrive on 7/6 and now I am being told my trade-in value dropped from $800 to $32 because I WAS LATE???  How do I contact the right person to fix this poor customer service?

[vzw_customer_support]

Hello, ShawnMo. We know how important it is for you to get your Trade In promotion. To better assist you with this issue, we are sending you a Private Note.  *Cassie