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Touchscreen is not responsive but iphone is working. Can I copy apps to a replacement iphone
HopeMcCloud
Enthusiast - Level 2
‎12-10-2018 10:15 AM

The phone rings, dings, reboots but the touch screen is dead.  Cannot even slide to power off. 

Is there any way, including a backup to PC, that can be used to reload my apps and app data?

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Re: Touchscreen is not responsive but iphone is working. Can I copy apps to a replacement iphone
Piscestg
Specialist - Level 1
‎12-11-2018 05:03 AM

HopeMcCloud wrote:

The phone rings, dings, reboots but the touch screen is dead. Cannot even slide to power off.

Is there any way, including a backup to PC, that can be used to reload my apps and app data?

Yes there is. Download iTunes on your PC and then plug your iPhone into the PC. Open iTunes and run a backup. This will save a complete copy of your phone in the iTunes program. Plug your replacement iPhone into the PC, open iTunes and you can download your backup to the phone.

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Re: Touchscreen is not responsive but iphone is working. Can I copy apps to a replacement iphone
emmam_vzw
Verizon Employee
‎12-12-2018 10:39 AM

Making sure you're able to transfer your apps successfully is important, HopeMcloud.  We'd be glad to assist in providing you the steps you need to get your apps transferred to another iPhone.  You can transfer your content by using iCloud or iTunes.  You first have to back up your content via iCloud or iTunes and then you can transfer your content to the replacement iPhone.  Use the following link https://support.apple.com/en-us/HT201269  to learn how to perform the device back up and transfer of content.  Let us know how it goes. 

EmmaM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the_Correct Answer_button under my response.  This ensures others can benefit from our conversation.  Thanks in advance for your help with this!

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