Phone rings, no Caller ID

specalucci
Member

I purchased a new iPhone 5S less than a month ago.  Just yesterday, my Caller ID stopped working.  The phone will ring, but no Caller ID, Contact Name or Photo, or even an unknown number will show up.  It just rings with a picture of my background.  The Caller ID does work on my iPad however.  Any suggestions?

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Re: Phone rings, no Caller ID

Community Manager
Community Manager

Hi Specalucci,

It's important to know who is calling you! Lets get this fixed. Have you tried powering the device off/on? Have you downloaded any new applications that use the contacts?  You can also try a soft reset on the device by holding down the home key & power button at the same time until the device reboots. Keep us posted with the results.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: Phone rings, no Caller ID

Community Manager
Community Manager

Hi Specalucci,

It's important to know who is calling you! Lets get this fixed. Have you tried powering the device off/on? Have you downloaded any new applications that use the contacts?  You can also try a soft reset on the device by holding down the home key & power button at the same time until the device reboots. Keep us posted with the results.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: Phone rings, no Caller ID

specalucci
Member

It appears a reboot was all that was needed.  Thanks for your help!

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Re: Phone rings, no Caller ID

Community Manager
Community Manager

Hi Specalucci,


You're welcome! I am so glad to hear that your caller id is working properly again.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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