NOT receiving SMS message on iphone 6

[annmarie_s]

I am not receiving SMS messages - Group text OR pictures - on iphone 6. About 24 hours later, I will get 20-30 "LOST" messages dumped at one time! HELP!

[vzw_customer_support]

annmarie.s,

That certainly sounds like quite the cause for concern. Let's find out what's happening. When did this start happening?  Are you currently sending through SMS or iMessaging?  Do you have cellular data/LTE or wifi enabled? Please clarify some additional details. Thanks


TrevorC-VZW

Follow us on Twitter @VZWSupport

[annmarie_s]

I am NOT using imessage. When  a group text or picture is sent, it is sent to me through SMS (which is what I am NOT receiving.) Wifi is enabled, at times when available.

THanks

From: Verizon Wireless Customer Support <forums@verizonwireless.com>

To: Ann Marie May <itsme9692@yahoo.com>

Sent: Monday, January 26, 2015 12:31 PM

Subject: - NOT receiving SMS message on iphone 6

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A message from the Verizon Wireless Community

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NOT receiving SMS message on iphone 6

created by Verizon Wireless Customer Support in Apple - View the full discussion                  annmarie.s,

That certainly sounds like quite the cause for concern. Let's find out what's happening. When did this start happening?  Are you currently sending through SMS or iMessaging?  Do you have cellular data/LTE or wifi enabled? Please clarify some additional details. Thanks

TrevorC-VZW

Follow us on Twitter @VZWSupport  Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in Apple by email or at Verizon Wireless Community

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[vzw_customer_support]

annmarie.s,

Thanks for the clarification. When wifi is not present do you have your cellular data on? A cellular connection is required to send/receive Multimedia messages.  Also, please verify that your MMS and Group Messaging settings are currently enabled. Thanks


TrevorC_VZW