Keeping in touch with loved ones while traveling is a must! I am so sorry that you are having trouble getting in touch with those back in the US. Dialing has never been easier when traveling either. If you are dialing out to the US you will simply dial + 1 followed by the 10 digits US number. The country code for Italy is 39. But you would only need the country code if dialing locally. Also check out any additional concerns here: http://vz.to/1yJ98Lf ErinW_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!