How long does a refund take?

gabgeemon18
Member

The representative I spoke with on 8/08/2018 lied and told me they canceled a phone order that was under my name and I would have a refund back by the end of today. The refund amount was $322.23. Well I received an email around 1pm something telling me my order has been shipped. I called back and spoke to someone and they transferred me to the internet support. I spoke to a lovely representative by the name of Courtney and she stated that it was not officially cancelled and I would not receive an refund by the end of today. I would actually receive the refund within 7-10 business days. The supervisor and the representative I spoke with earlier lied to me and did not do their job. I'm highly disappointed! They should have knew that instead of promising me something that was not true. I asked multiple times before I got off the phone with them were they sure I was going to get the money back today and that the phone was cancelled. They said they was sure and that was a lie. Why would I have to wait 7-10 days because of there screw up. I have to really wait until they have the phone back before they can even start the refund process. Horrible customer service. I have to wait almost three weeks before I have my money back.

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Re: How long does a refund take?

Community Manager
Community Manager

We want to ensure that your refund, gabgeemon18. The refund process can take 7-10 business days to process. If you have any other concerns, reach out to us on Facebook or Twitter for a quick response.

JoelB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How long does a refund take?

Polychip
Member

I waited the full ten business days and still haven’t gotten a refund. Has your problem been resolved?

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Re: How long does a refund take?

gabgeemon18
Member

My issue still has not been resolved, keep in mind this all happened on 8/08/2018. Every time I call in, I get a different story and information from a different representative.

Re: How long does a refund take?

Polychip
Member

Me too. My order was cancelled on the 2nd and still nothing. The last time I called they said no one had “officially cancelled” the order. So it would take 10 more business days. Ugh.

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Re: How long does a refund take?

Community Manager
Community Manager

I would be equally disappointed if my order was cancelled with no explanation Polychip. I would like to look into this for you. I have sent you a private message so I can take a look at this for you. 

 

Amber_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How long does a refund take?

gabgeemon18
Member

Yeah they finally got the phone back last week, and I still have not heard anything about my refund. Yeah the customer service sucks! Especially when it comes to refunding money.

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Re: How long does a refund take?

gabgeemon18
Member

That’s nice of you to comment and look into polychip issue, you should of been looking into mines. What type of service do you guys have going on smh.

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Re: How long does a refund take?

Community Manager
Community Manager

gabgeemon18,

We understand how important it is that you are refunded. We'll gladly look into the status. I've sent you a personal message.

Kati_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How long does a refund take?

JROWE821
Member

I am having this same problem. I cancelled an order an hour after it was placed on a Sunday. I was given a confirmation number for the cancellation but they still shipped the phone. I had to call 2 more times before they stopped the phone from being sent to me. Now I am still waiting on my refund that they told me would be issued the next business day.

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