High data usage

Katelv
Member

My phone is suddenly sucking down data at a crazy pace. What could cause this?

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Re: High data usage

Weth
Sr. Leader

Assuming it is the same phone and usage some causes include:

Stuck e-mail upload or down load

stuck app update

wifi not connecting correctly

i would go to settings/cellular and reset usage to zero so problem can be pinpointed to certain apps or system services.

then close all programs by double clicking home button and swiping up each running up

then do a reboot by holding down home and sleep/wake buttons for 10 seconds then let go.

Re: High data usage

btcompute
Novice

Weth offered good advice.

You can also log on to your Verizon account and look at the details of your data usage. It will give you an idea of when the bulk of the data was used. This might help you figure out what caused the high usage.

To follow up on what Weth suggested, keep in mind that you can go to Settings...Cellular anytime and look through the list of apps to see which ones are using the most data.

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Re: High data usage

MiiHere
Leader

While logging in is a way to see your data, it won't be accurately time stamped. Data used at 9:18am might not be reported until 1:13pm. This confuses a lot of people, especially as they use their phone in the evening and then complain "my phone used data at 1:22am, but I know I was asleep" - chances are very good they used it just before going to sleep.

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Re: High data usage

muvotx
Novice

These are the steps I took almost 2 years ago to throttle down my 5C data consumption.  Read through the disccusion comments too, some good info exchange there.

https://youtu.be/47CM06N5gIo

Whenever I am not on a wifi, I manually turn cell data off.  Since I don't need it when I am out and about.  My phone still remains on stand by to receive basic txt messages and voice calls, which is all I really need my phone to do when its in my pocket.

You also should turn off location tracking services: Settings => Privacy => Location Services => scroll down to System services => scroll down to Frequent Locations => Clear them and turn this function OFF.   The factory default is set to monitor and track your where-abouts, and yes it uses cellular data to accomplish this.

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Re: High data usage

Katelv
Member

Oddly enough, every time I choose “System Services”, it locks up my phone….

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Re: High data usage

Weth
Sr. Leader

That is not typical. Mine comes up immediately, no delay. Did you try a reboot? (close all open apps, then home and sleep/wake button held together for 10 seconds then let go.)

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Re: High data usage

Katelv
Member

That worked. We will see if usage drops.

Thanks!

Sent from my iPhone

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Re: High data usage

mac_20108
Member

Is the data usage the same rate as other brands of phones?

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Re: High data usage

Katelv
Member

We all have iPhones, but I am the only one on Verizon. No one else is tipping the scales.

Sent from my iPhone

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