FACETIME
jk2594jk
Newbie

I have IOS version 7.1.1 on my iPhone and can't FaceTime.  Haven't been able to for some time.  My husband and daughter are having the same issue!  Need help!!!

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Re: FACETIME
vzw_customer_support
Customer Service Rep

jk2594jk,

I want to make sure that you can FaceTime without any issues. Are you guys able to use the cell data on the phone without any kind of issues? Are you getting any kind of errors when you try to FaceTime? Let's try this: Settings, FaceTime, FaceTime switch is Green correct? Below that, what is checked for 'You Can Be Reached By FaceTime At'? Please keep us posted.

KevinR_VZW

Please follow us on Twitter @VZWSupport

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Re: FACETIME
jk2594jk
Newbie

FaceTime is green in settings and my phone number is what shows where I can be reached

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Re: FACETIME
jayaj440
Newbie

I have the same issue.

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Re: FACETIME
vzw_customer_support
Customer Service Rep

Thanks for the details. Try turning Facetime off for 30-40 seconds and see if that improves the performance of Facetime. I look forward to hearing back from you.

ChaunceyM_VZW

Follow us on twitter @VZWSupport

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Re: FACETIME
jk2594jk
Newbie

That doesn't work

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Re: FACETIME
vzw_customer_support
Customer Service Rep

Thank you for testing that out, jayaj440.  Do you experience the same issues with Facetime even when connected to WiFi? Is there any difference using WiFi at other locations? Sometimes it can be based on the connection.

NicandroN_VZW

Follow us on twitter @VZWSupport

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Re: FACETIME
Mauraw
Newbie

I pay a lot of money for Verizon in my home and for my cell phones. Why does FaceTime not work on my I phone 7 in my home? My husband has 6 and his works. Our setting are the same! Very displeased and considering canceling all Verizon services

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Re: FACETIME
rcschnoor
Legend

Verizon has NOTHING to do with FaceTime. That is an Apple product. You would likely get a better solution by asking on an Apple forum.

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