Delayed voicemails showing up weeks to days later

PAMIU70
Member

I've been receiving voicemails several days to weeks after they ahve been sent.  I'm missing calls now.  What can I do to fix this?

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Re: Delayed voicemails showing up weeks to days later

Customer Service Rep

Pam, we want to do everything we can to make sure your calls are working perfectly! Is this just happening with your calls? Is this with receiveing and outgoing calls?

 

How are your other services, text and mobile data speeds? Let us know, we are eager to hear from you!

 

MichelleH_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Delayed voicemails showing up weeks to days later

PAMIU70
Member

Text and mobile are fine.  This is the 2nd time I got 5 or more voicemails show up that were several days to weeks old and I had not seen them before.

Re: Delayed voicemails showing up weeks to days later

Customer Service Rep

Thank you for the information, PAMIU70. 

 

When you are missing your Voice Mail messages, are you spending an extended period of time on your Wi-Fi?

 

MatthewG_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Delayed voicemails showing up weeks to days later

PAMIU70
Member

I use wi-fi at home but use the network out of the house. I’m not on WiFi foe long periods of time.

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Re: Delayed voicemails showing up weeks to days later

ebonyr_vzw
VZ Employee Emeritus

PAMIU70, It's important to us that you're receiving your voicemail as they're left for you. Let's dig in a bit deeper on this issue. Are you having any issues with your mobile data services, or incoming calls ringing to your phone (reflecting as a missed call that never rang thru) or is this issue only limited to visual voicemail? A good troubleshooting step when having this issue is a reset of your network settings. Please give the steps shown in the following link a try and let us know if your delayed voicemail issue persists:  Apple iPhone - Reset Network Settings | Verizon Wireless

EbonyR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Delayed voicemails showing up weeks to days later

PAMIU70
Member

I've reset my network settings.  At this point, until someone leaves a voicemail, I won't know.

Re: Delayed voicemails showing up weeks to days later

YaleK_VZW
VZ Employee Emeritus

I appreciate you taking the steps that you have so far. Do you have another line available to call yourself to test the functionality or can you reach out to a friend to call you and leave a voice mail?

YaleK_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Delayed voicemails showing up weeks to days later

PAMIU70
Member

You can close the incident. I called tech support and they resolved the issue.

Re: Delayed voicemails showing up weeks to days later

CeeBee202
Member

What was the issue that was resolved? Im having similar issues as well as not receiving texts..its been going on 2 weeks like this. Ive contacted them 3 times about it but i may have to drop them