Can't enable Voice and Data LTE

Member

When I try to enable it I get an error popup that says "Cannont activate LTE Calls: To enable LTE calls on this account contact Verizon"

Is this a common issue?  I'm trying to avoid having to go through the phone system process.

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Re: Can't enable Voice and Data LTE

Sr. Leader

On My Verizon, under Change Features, Is Advanced Calling 1.0 active? That must also be active to work.

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Re: Can't enable Voice and Data LTE

Sr. Leader

On My Verizon, under Change Features, Is Advanced Calling 1.0 active? That must also be active to work.

View solution in original post

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Re: Can't enable Voice and Data LTE

Member

What type of Iphone is it. ? Refresh network settings and call customer care

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Re: Can't enable Voice and Data LTE

Member

That did the trick.  Thanks!  It seems to be called HD Voice now and you have to go and add it under the Free Products option. 

Not very user friendly.  The phone even came with a startup sheet that told me exactly how to do this on my phone, but said nothing about having to go through these online menus first.  Why this isn't just activated by default I don't know.

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