Can i change the color of my replacement phone?

Reiii
Member

My IPhone 6s has a severely damaged screen and I can barely hear anyone speaking unless I use speakerphone. I do have insurance on the phone and will still be paying the $200 fee. My current phone is silver but I wanted to know if it was possible for me to get the replacement Rose Gold instead of the silver.. It doesn't matter particularly but I was just curious.

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Re: Can i change the color of my replacement phone?

marcuss_vzw
VZ Employee Emeritus

Reiii, I understand you wanting to try out a different color after paying the deductible. Please allow me to expand on this. Your insurance ensures that you get the exact same phone you purchased. The only times the color is switched are if your color is no longer in stock or you won't receive your original color in the appropriate time frame. Otherwise, this exception is rarely made. You can always call Asurion directly to ask >> Verizon Cell Phone Replacement | Phoneclaim.com

MarcusS_VZW

Follow us on Twitter @VZWSupportIf my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Can i change the color of my replacement phone?

Acrillix
Sr. Member

No. You will get the same model phone.

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Re: Can i change the color of my replacement phone?

marcuss_vzw
VZ Employee Emeritus

Reiii, I understand you wanting to try out a different color after paying the deductible. Please allow me to expand on this. Your insurance ensures that you get the exact same phone you purchased. The only times the color is switched are if your color is no longer in stock or you won't receive your original color in the appropriate time frame. Otherwise, this exception is rarely made. You can always call Asurion directly to ask >> Verizon Cell Phone Replacement | Phoneclaim.com

MarcusS_VZW

Follow us on Twitter @VZWSupportIf my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

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