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BOGUS 5$ MONTHY PROMO IPHONE 12 MINI

Bigfoot6681
Member

Received a text yesterday for iPhone 12 mini. 5$ A month with trade in for two years. The promo doesn’t work. It’s only offering 412$ discount, which is 15$ a month. Called and chatted 10 times. Company has no answer. And the promo is still there. 250 billion dollar company and they are clueless. I emailed the executive VP of marketing.   

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Re: BOGUS 5$ MONTHY PROMO IPHONE 12 MINI

Bigfoot6681
Member

It’s on my home page. But it only discounts $412, which is $12 a month. It’s been this way since Thursday, when I received the text offer. Others have received it too as per one person I spoke to on the phone. It’s really disappointing that Verizon hasn’t corrected this issue all weekend and would treat its customers this way. I don’t know if it’s customized just for me, the person I spoke with acknowledged that Verizon sent out a text blast Thursday 

 

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Re: BOGUS 5$ MONTHY PROMO IPHONE 12 MINI

9wood
Sr. Member

Judging by others experience the promotion offer change by who you ask and only applies if they want it to i.e the person who told you this offer was mistakenly wrong and you don't quality pay more etc kinda like when you ask a tech question and get 3 different answers from others

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Re: BOGUS 5$ MONTHY PROMO IPHONE 12 MINI

Bigfoot6681
Member

It's posted on their website and the company sent out a text blast to its customers. The bottom line is the advertised deal cannot be purchased/made via the internet. 

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Re: BOGUS 5$ MONTHY PROMO IPHONE 12 MINI

vzw_customer_support
Customer Support

Hello, Bigfoot6681. We want to make sure you get the promotions you qualify for, and we are here to help. To clarify, was this a personalized promotion for you? CourtneyM_VZW

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Re: BOGUS 5$ MONTHY PROMO IPHONE 12 MINI

Bigfoot6681
Member

It’s on my home page. But it only discounts $412, which is $12 a month. It’s been this way since Thursday, when I received the text offer. Others have received it too as per one person I spoke to on the phone. It’s really disappointing that Verizon hasn’t corrected this issue all weekend and would treat its customers this way. I don’t know if it’s customized just for me, the person I spoke with acknowledged that Verizon sent out a text blast Thursday 

 

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Re: BOGUS 5$ MONTHY PROMO IPHONE 12 MINI

vzw_customer_support
Customer Support

I regret the hassle this has caused. Please send a Private Note and we can investigate this further. 

 

YaleK_VZW

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Re: BOGUS 5$ MONTHY PROMO IPHONE 12 MINI

vzw_customer_support
Customer Support

We definitely want to get to the bottom of this ASAP! We will be sending you a Private Note, so we can further assist you. MoniqueH_VZW

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Re: BOGUS 5$ MONTHY PROMO IPHONE 12 MINI

Bigfoot6681
Member

I'll believe it when I see it. I answered your private message.

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Re: BOGUS 5$ MONTHY PROMO IPHONE 12 MINI

Bigfoot6681
Member

all you people to is come on here and offer help but never help. Sickening.

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Re: BOGUS 5$ MONTHY PROMO IPHONE 12 MINI

waschubert
Member

I got the same message on my phone.  Called back on my phone.  Got an agent that didn't know about it but got someone that did and I got a new phone.  The agent wasn't aware of the deal and had to wait till he got someone that knew and could help us get the deal.  

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