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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Member

I hear you buddy.

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Customer Support

STEVEstojan,

 

We want to make sure you get this watch up an running. We can save you a trip to the store. Let's get this working. I’ve sent you a private message here in the forum. Please check your inbox at https://community.verizonwireless.com/inbox to discuss further details about your concern.

 

JenelleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Member

I’m currently on the phone with Tech support (going on an hour and 20 minutes). Thanks for you reply, but 1)I’m not emailing you my PIN and password, and 2) I find it highly unlikely that this will get solved through and email when 5 tech support reps on the phone couldn’t help.

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Member

LIke many here, I’ve spent countless hours on the phone with Verizon support and Apple Care. I bought the series 3 from an Apple store.

I am on a business account but on a sub account with the beyon unlimited plan. My watch shows up on the account with its own number and number share is turned on.

However, in the iphone app, after probably a dozen tries at activating, the app asks to add a cellular plan and then shows the Verizon plan as “not in use.”  I have no cell service on the watch and it says there is no cellular plan on the watch. No one seems to understand this. Any thoughts?

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Customer Support

Ssiciliano25, we want to ensure you can activate your Apple Watch as desired. Since the app is not finding a cellular plan, please ensure you're connected to WiFi and then go into the watch Settings>General>About and see if you have an option to update your carrier settings. Once updated, you should be able to set up cellular as follows:  https://www.verizonwireless.com/support/knowledge-base-215386/

 

EbonyR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Member

Thank you. A few reps suggested this yesterday but the carrier settings are up to date.

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Member

Ssiciliano25, am having the same issue. Been on the phone with Verizon for going on a total of 3 hours. Have repaired my watch twice, and tried activation from the watch about about 5 times. All I end up with is the Verizon plan under the "Not in Use" heading.

Finally as I am typing this I am on the phone with tech support and we attempt to do "Erase All Content and Settings" from the watch itself instead of unpairing via the watch App and activation worked via standard 

Hopefully you have luck with yours.

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Member

I've tried this too but willing to try again. On the phone with Verizon as we speak.

Did you backup from a previous backup or start fresh?    

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Member

After another 2.5 hours on the phone with VZW last night (and on here in my Private messages), still nothing. The two reps I worked with - both on the phone and online - were trying very hard, but couldn’t get anything to work. To be clear:

I have reset the watch

I have the latest iOS (11) On my phone.

I gave my IMEI to verizon 4 times, and yet none shows up under the watch on the “My devices” page, while it shows up for all my other devices (1 iPhone 7plus and 2 ipad pros).

I have “VOICE AND LTE” checked.

My carrier settings are up-to-date.

In the VZW store yesterday, I was told ”this is a hardware issue, return the watch to apple.” Then last night I was told “this is absolutely not a hardware issue.”

The VZW tech, after 2 hours, transfered me to Apple. That rep was hilarious. He collected a bunch of info to pass to his “senior tech” and after getting some basic info from me (no IMEI, just my name, phone number and asking “does the watch get hot?”) he said “there’s nothing else we need from you. This is a new product, and new OS, so we are all having problems. But, everyone is working on it, and you never know, tomorrow you might wake up and it‘ll be working!” (No, I’m not kidding, that’s what he told me).

So, the VZW rep online told me that she would give Apple 24 hours to work on it (which, see above, it doesn’t appear they will be) and get back with me Weds (in her defense, she has today off).

Basically, I was told “just wait; it’ll get fixed.”

If another Verzion rep wants to give me something NEW to try today, I’m all ears, but I swear if one more person tells me to factory reset the watch, check for carrier settings, or change LTE to both “Voice and Data” I may switch my cell service to two cans connected by a string.

Also, please don’t PM me asking for my password and PIN, I’m not giving those online. Thanks!

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Customer Support

I truly appreciate all your time and effort troubleshooting the activation of your Apple Watch, STEVEstojan. I certainly don't want to see you giving up on Verizon or your Apple devices. Without being able to see exactly what steps you took during all those hours on the phone, I must apologize if I suggest anything repetitive. Just to make sure all the bases have been covered, are you able to successfully pair your Watch to your iPhone using the steps in https://www.verizonwireless.com/support/knowledge-base-215347/ first? Once that's completed, please attempt the steps at https://www.verizonwireless.com/support/knowledge-base-215386 at least twice, as we have noticed the initial attempt after pairing may not go through successfully. If you've successfully completed the pairing and the Watch continues to experience difficulties setting up cellular service, then the Apple experts who you mentioned are investigating your concern are truly the right specialists to work with for the next solution. Thank you for your patience.

 

 

 

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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