Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Member

My phone had a carrier settings update and once I did that, I was able to activate my watch.

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Member

I got my watch on Friday and tried to activate but much like many people I couldn’t. Yesterday (Saturday), I called customer service once again this time they said I have to talk to a business specialist since I have a business account and that was the issue. I called again today (Sunday), and was able to get a knowledgeable rep, after an hour of being on the phone I got my watch activated. I bought mine at the Apple store and still got the activation waved and the first 3 months free. You only get charged the taxes though. I only have one issue, I still don’t get text messages. Internet and calls work. Hoping I get it sorted out tomorrow.

Btw, I got mine at the Apple store since I couldn’t order it from the Verizon online store. I chatted with a rep and he said I had to buy an iPhone 8 in order to get my watch to work with LTE.

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Member

@DavidH_VZW, are you able to actually do something about this?  So far my many phone calls with Verizon reps has resolved nothing

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Member

I am still unable to activate my Apple Watch on my cellular plan. I get the following error messages when I attempt:

"Account Type Issue- Sorry, Number Share Extensions cannot be added on Government accounts."

I have a business plan for my business and I am not a "Government Account" by any stretch of the imagination

"Device not added- Sorry, we can't this device at this time."

Multiple attempts throughout the weekend and still as of Monday no success.

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Community Manager
Community Manager

I'm glad to see your were able to get the watch set up. My regret is that it took longer than expected. What happens when you send a text message, SeaDweller?

 

1. From the Home screen, tap the Messages app icon.


2. Press firmly on New Message.


3. Tap Add Contact.


4. Tap the Contacts icon (lower-left) then choose a contact from your address book.
NoteAlternatively, you can tap a recent contact.


5. Dictate a message then tap Send.

 

 

 

TamaraH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Member

Well I thought all was well but I woke up this morning to discover that although my watch is activated on cellular, it somehow has a different number than my phone??

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Community Manager
Community Manager

Let's do all we can do to get your Apple Watch activated, sacbut34. It has come to our attention that Apple sells a WiFi only version of the watch where we have been seeing activation issues. If you have the WiFi only version from the Apple store or www.apple.com, you can activate the watch via Bluetooth/WiFi only.

If that does not work, you can check into exchanging the watch for the cellular version.

 

 

TamaraH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Member

I have the cellular version and can't activate it. Can I get some help?

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Community Manager
Community Manager

, I apologize for the delay and inconvenience, let's get to the bottom of this once and for all. What activation steps did you take? What error message do you receive?  In an effort to get this resolved, I will be sending you a Private Message momentarily.

AyaniB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Apple Watch Series 3 Activation Troubles (Apple Store Direct Purchase)

Member

@AyaniB_VZW, who are you addressing?  Many of us are having the same issue.  Are we all going to get helped?

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