wifes phone
hellokitty_lee86

my wife and i upgrade our phones 2 days ago and her lg g3 isnt receiving or making calls please help.

Also she said she has an icon that looks like a plug to headphones with an s under it anyone know what it is?

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Re: wifes phone
vzw_customer_support
Customer Service Rep

Sounds like your wife hasn't had a great time with her new phone, hellokitty.lee86. I'm so sorry for that. If these issues have yet to be resolved, I recommend she uninstall and reinstall the SIM card on her G3. Let me know if that helps.

I'm not familiar with the icon you've described. Where on th display does it appear?

DionM_VZW
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