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why has my cell service at home completely stopped?

Member

SErvice at home in Marlborough MA has gone from excellent to zero in past 2 weeks.  anyone know how this happens?

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Re: why has my cell service at home completely stopped?

Customer Support

ecronin14, We don't want you to feel frustrated with our service. We're not showing any alerts in the area. What phone do you have? What exactly is not working with our service?

                                        SheritaH_VZW
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Re: why has my cell service at home completely stopped?

Sr. Leader

It could be anything from your phone going bad, to weather, maintenance on the tower you hit, to maybe a cut fiber line, to upgraded operating system on a Note 3.

Can you offer a bit more information.

Is the service totally gone?

Does it get better at night?

What is your phone and what is the signal strength, (Not the number of bars)

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Re: why has my cell service at home completely stopped?

Member

Reading many posts similar to this and mine where the service has steadily gone down hill over the past 6-10 months - paying for 4G and maybe get 1 G.  Coverage map shows me in the red but experience is quite different.

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