volume fading
Llewzader
Newbie

I have had the Galaxy S6 a week and the volume keeps fading  for the people I am talking to.  I have do a reset, talk to tech support and Samsung tech support.  Is this a known issue?

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Re: volume fading
vzw_customer_support
Customer Service Rep

Llewzader,


That is definitely odd and we are happy to help out and see what might be going on. How long has this been going on with the device? Also, to clarify are those you are speaking with on the phone stating that the volume fades or is this fading on your end? Have any cases, covers, or screen protectors on the device that may be obstructing the mic?


AdamG_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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