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unable to open web links

Member

Since I updated my Moto G Android (to 5.1) I haven't been able to open any web links sent to me, more specifically on facebook messenger or even on Google search

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Re: unable to open web links

Customer Support

A smartphone is meant to be used to access the web, djfrancis. Help has arrived. Do you receive any error messages when trying to open the links? How does data work on your device aside from the links?


LynnD_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: unable to open web links

Member

I have no problem accessing the internet, YouTube, Facebook, directly,

however when trying to open links in mssgs I see 'can't open link' and

that's all.

On Jan 24, 2016 5:46 PM, "Verizon Wireless Customer Support" <

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Re: unable to open web links

Customer Support

Thanks for replying. We want your device to work correctly. How big are the links? Do they have a size? They may be not designed for a mobile device. When you open the link on desktop or PC are they listed as desktop version?
JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: unable to open web links

Member

Size of links, the links are usually songs sent from youtube

On Jan 26, 2016 5:59 PM, "Verizon Wireless Customer Support" <

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