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text messages wont send
BBrady1531
Newbie
‎12-22-2014 10:47 AM

Woke up this morning to my phone not sending my text messages.  what would have changed over night to prevent this from happening?

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Re: text messages wont send
vzw_customer_support
Customer Service Rep
‎12-24-2014 10:58 AM

@BBrady1531

I want to ensure you're able to send and receive text messages using your Verizon Wireless device!

What model phone do you have?  Are you able to receive text messages?  Are you able to make and receive calls?  In what zip code are you experiencing this problem?  Are you using the preloaded text messaging app installed on your device or are you using a 3rd party downloaded messaging app?  Please let me know so that I can further assist.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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Re: text messages wont send
AmydeV
Enthusiast - Level 2
‎12-24-2014 02:18 PM

I have the Android Turbo. I am in the 23226 zip code. I am using the preloaded messenger +.

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Re: text messages wont send
AmydeV
Enthusiast - Level 2
‎12-24-2014 02:19 PM

Oh and yes, I can make and receive calls. I can sometimes receive texts but not always.

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Re: text messages wont send
vzw_customer_support
Customer Service Rep
‎12-26-2014 02:29 PM

Hi BBrady1531!

Thanks for the details! No issues are reported in your area, let's get to the bottom of this. Are you having trouble sending to all recipients? Do you receive an error message?


Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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