tap to speak screen will not go away..
LCD1962
Newbie

Help!  I have a Samsung Galaxy S5 and after the Google Tap to Speak screen froze on my phone I spent 2 hours with Verizon Customer Service 3 nights ago.  We did factory reset after deleting all my texts, contacts, apps, etc. and NOW this problem is happening again!

Can anyone help?

Thanks

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Re: tap to speak screen will not go away..
vzw_customer_support
Customer Service Rep

I'm terribly sorry, LCD1962! I can imagine that it must be especially frustrating to experience this again after making so many efforts to resolve the issue. I'd like to see if there may be an app on your phone, causing this issue to reoccur. Please power the phone on Safe Mode, and test Google Tap to Speak again to see if it works while in Safe Mode. http://spr.ly/6585BzcxF;


MichelleH_VZW
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Re: tap to speak screen will not go away..
thorth
Newbie

try

settings

application manager

google app

clear cashe

google text to speech

clear cashe

exit

this worked on my s4

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Re: tap to speak screen will not go away..
satchmo28
Newbie

Google has opened issue 187570 for this problem. It's pretty widespread. It's an issue with the google app 5.3.23.16 update.

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Re: tap to speak screen will not go away..
PTBadger
Newbie

The phone has to be restarted to turn this feature off.  it will not delete other contacts, etc.  Until it is fixed, best not to use it.   I just got my phone and can't return it.  This bites.

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