brneyedvirgo, I want to make sure we get your device up and running with the new sim card without any issues. I would recommend on reaching out to our wonderful prepaid team by calling 888-294-6804 Select Option 4, 6, and 4 to get to a live agent. They will make sure to take good care of you and get you set up.
KevinR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!