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samsung illusion keeps losing service

Member

I have a smasung illusion that keeps losing service. Each time I have to remove the battery to restore Verizon service. This happens anywhere from once to 10 times in a 24 hour period.  Tried to update software but it error message pops up and says try again when service is restore, and this is when the phone actually has service. Phone is prepaid. Any advice?

Thanks.

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Re: samsung illusion keeps losing service

Community Manager
Community Manager

I know that making sure your phone is working properly is important, jojo6903. I'm confident our Prepay Team can help with your device. Please dial 888-294-6804 from a number other than your prepaid phone to work with a Prepay device expert.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: samsung illusion keeps losing service

Sr. Leader

When you remove the battery try pressing the power button for 20sec.  in conjunction with the battery pull see if that helps..

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Re: samsung illusion keeps losing service

Community Manager
Community Manager

I know that making sure your phone is working properly is important, jojo6903. I'm confident our Prepay Team can help with your device. Please dial 888-294-6804 from a number other than your prepaid phone to work with a Prepay device expert.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

View solution in original post

Re: samsung illusion keeps losing service

Member

Would be happy to do that. What are your hours of operation ?

On Sun, Oct 19, 2014 at 9:56 AM, Verizon Wireless Customer Support <

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Re: samsung illusion keeps losing service

Sr. Leader

They hours should be the same as Customer Service..

7:00AM  till  11:00PM  Mon. - Sunday..  

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