provision & pull down menu keeps turning off on lg lucid
tonygump
Newbie

I continually have to restart my phone to get the provision (for mobile hot spot0 to turn back on.

Also, the pull down menu stops working & I need to restart to reset this feature.

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Re: provision & pull down menu keeps turning off on lg lucid
vzw_customer_support
Customer Service Rep

Hello tonygump,

I would love to help you troubleshoot your Lg Lucid! Do you get any sort of error message when mobile hotspot turns off? Do you have any 3rd party apps installed for the pull down menu, or is it the stock phone feature? Is this giving you an error message as well?

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: provision & pull down menu keeps turning off on lg lucid
tonygump
Newbie

First, they are separate issues. The mobile hotspot does not turn itself off, but occasionally when I try to turn it back on I get a message they states Provision is not turned on. Pull-down menu is also random. It just stops working [nothing happens with a downward stroke]. Both issues are rectified by restarting the phone.

No apps on my pull down menu.

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Re: provision & pull down menu keeps turning off on lg lucid
vzw_customer_support
Customer Service Rep

The clarification is greatly appreciated, tonygump. These are 2 uncommon circumstances. Has it always been this way. I would like for you to try to duplicate both tasks while the Safe Mode is enabaled? http://bit.ly/SvCE15


TamaraH_VZW
Follow us on Twitter @VZWSupport

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