photo display from text

[BillSchieffer]

When I tap to open a text photo, my unit goes to "Preview" and gives me a grey screen and will not display photo

[Ann154]

Which phone model do you have?

[BillSchieffer]

Ann154,

The problem is fixed, or should I say, may never have existed.

I had someone else send photos and everything works normally.  Must have been the way the original sender sent the file.  Thank you for your help and patience.

Bill

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