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phone won't work in mexico

whatvzstnks
Member

in mexico and have the mexico service from verizon but the phone won't connect to a network

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Re: phone won't work in mexico

vzw_customer_support
Customer Support

Staying connected is key when you are traveling. We hope you are having a great time outisde of this issue. Let's see what we can do to get this working. What make and model phone do you have? Have you turned on the Roaming settings with your phone? This is typically in Settings>More Networks>Mobile Networks>Global data roaming set to Allow and Network Mode set to Global.


NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: phone won't work in mexico

Michelle-Lee
Member

Had same frustrating issue. Phone was on roaming. No cellular service at all. Could only connect while on a WiFi connection. How frustrating!

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Re: phone won't work in mexico

KH-Ornah
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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