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phone out of power

Member

my phone has no power; no lights; on charger. appears dead

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Re: phone out of power

Novice

Have you tried to pull the battery out for 5 - 10 mins, what type of phone is this. This will help us, IE: Is battery removable ect..

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Re: phone out of power

Sr. Leader

If the battery isn't removable, have you tried holding the power and volume down buttons simultaneously for 15-30 seconds to see if that reboots the phone?

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Re: phone out of power

Customer Support

Hello Caharding.

It is important to have a working phone. I want to be sure we provide you with the correct troubleshooting steps. Which device do you have? I look forward to your response so we can get you up and running again.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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