note 3 gets stuck on 3G or 1X
robeguerra81
Newbie

Ever since I got kitkat I've been having 4G LTE issues my phone just won't pick up the network. I did a full factory reset and still the same. It only works sometimes and it's starting to bother me. I was hoping for a update that would fix it but I don't even know if Verizon knows this is happening. Please help!

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Re: note 3 gets stuck on 3G or 1X
vzw_customer_support
Customer Service Rep

robeguerra81,

We want you to be able to enjoy your 4G signal again. Does this happen everywhere you go or only in some areas? What zipcode are you in? Have you tried a new SIM card in the device? If not, you can stop by any VZW corporate store and pick one up for free... http://vz.to/1nZ3T6g

LindseyT_VZW

Follow us on Twitter @VZWSupport

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