new droid won't recognize sim card
noprat
Newbie

I just received a replacement for my motorola droid 4.  In the start up tutorial, first thing it says it take out sim card from old phone and put it in the new one.  I've done that but the screen stays on A SKM card is needed to operate this phone.  Please turn off your phone and insert your SIM card.  I have powered off and re inserted the SIM card several times but it continues to not recognize that the SIM card is installed.   HELP!!!

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Re: new droid won't recognize sim card
SuzyQ
Community Leader
Community Leader

Perhaps the SIM is corrupted... you can get a new one free at a corporate Verizon store, or call CS and they can send you one in the mail.

In the meantime, be sure the SIM is seated securely, and don't touch the gold contacts.  Though I would think with reinserting the SIM several times it would be detected....

Are you sure you are inserting the SIM (a white card with numbers on it, goes in the bottom slot) and not the SD Card (typically black, and a bit smaller than the SIM, and sits in a slot above the SIM).

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