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my screen is frozen
tinachapman
Enthusiast - Level 1
‎02-07-2014 10:14 AM

Cant take battery out either.

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Re: my screen is frozen
tikibar1
Community Leader
Community Leader
‎02-07-2014 12:38 PM

Hold the power and volume down buttons simultaneously for 15-30 seconds and see if that reboots the phone.

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Re: my screen is frozen
B33
Legend
‎02-07-2014 12:55 PM

Take it out of the Freezer, Get a hair dryer and warm it up     No I'm just kidding I have seen this before Tiki has good suggestion but if it is still freezing up on ya You might want to Run a System Cache Clear followed by another power cycle if your still seeing issues then you may want to Run your phone with safe mode see if any apps is causing this..

Hope this Helps  &  Welcome to Forum...  b33

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Re: my screen is frozen. I cannot even turn the phone off? Any ideas?
vzw_customer_support
Customer Service Rep
‎02-09-2014 10:18 AM

tinachapman, hold up! Wait a minute! Let's make sure that the device has the capability of removing the battery! Which device do you have? Click http://bit.ly/y5iuoj for device manuals. We're here to help.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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