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my note 4 won't receive texts
bigk40k
Member

I recently switched from an apple to a samsung and now I cant receive text messages, I did de-authorized the apple account and reset the phone, but my new phone still does not receive texts

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Re: my note 4 won't receive texts
vzw_customer_support
Customer Support

Congratulations on your new Note 4, bigk40k! I'd be lost without my ability to get text messages, so let's get to the meat of the problem you're having. You've done some good troubleshooting so far! I'm curious to know if the persons that are sending messages to you are iPhone users. If so, they may not be using your mobile number to send those messages to you (instead, still using your now disabled Apple ID). You can test that by sending a text message to your own number. If you get it, that's a confirmation that you're able to receive. The next step would be to have one of your contacts send a text using just your 10 digit number.

Please let me know how that goes. I'm eager to help you resolve this!

DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Re: my note 4 won't receive texts
bigk40k
Member

Ok a friend without an iPhone successfully texted me but people with an

iPhone cannot

On Jan 7, 2015 1:53 PM, "Verizon Wireless Customer Support" <

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Re: my note 4 won't receive texts
vzw_customer_support
Customer Support

Got it bigk40k, we'll get the messages flowing! Did you manually turn off iMessage from your previous iPhone?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: my note 4 won't receive texts
bigk40k
Member

I did try that and have left it off in case it would help

On Jan 7, 2015 3:35 PM, "Verizon Wireless Customer Support" <

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