my camera and flash is not turning on
zachruder
Enthusiast - Level 1

Some time after upgrading my phone the camera and flash in the front of the camera stopped working.  It doesn't give me the option to flip to front or rear camera at all anymore.  I believe this phone is less then a year old.  What should I do?  Verizon Store?

Labels (1)
Re: my camera and flash is not turning on
vzw_customer_support
Customer Service Rep

Hello zachruder,

Help is right here, front and center! Let's get your camera and the flash working properly. May I ask are you using the original camera app? If so then can I assume that there isn't any physical or liquid damage on the device? If you can provide us with the model device that you have then we can troubleshoot.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

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Re: my camera and flash is not turning on
B33
Legend

Try power Cycling your phone or try clearing the Cache & Data on the Camera app.. see if that helps.. b33

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